Full-Spectrum IT Services
One partner. Every layer of your digital infrastructure โ from managed IT and AI-driven operations to surveillance, collaboration, and hardware procurement.
Managed IT Services
We become your IT department โ or augment the one you have. AI-driven monitoring, proactive remediation, and on-call engineering so downtime stays theoretical.
24/7 AI-Powered Monitoring
Our platform watches every server, switch, and endpoint in real time. Anomalies are flagged and triaged by AI before they become incidents โ typically resolving issues 3โ5 days earlier than traditional reactive support.
IT Operations as a Service (ITOaaS)
Patch management, software deployment, configuration drift correction, and helpdesk โ all handled under a predictable monthly fee. Your team focuses on projects; we handle the noise.
IT Management as a Service (ITMaaS)
Strategic oversight for CIOs and business owners: asset lifecycle tracking, license compliance, vendor management, budget forecasting, and quarterly IT health reports with measurable KPIs.
Remote & On-Site Support
Bangkok-based engineers available for on-site escalations. Remote-first support covers Thailand, with partner networks across Singapore, Jakarta, and India for regional deployments.
SLA-Backed Incident Response
Priority 1 incidents โ P1 response in under 15 minutes. Clear escalation tiers, transparent ticketing, and post-incident root-cause analysis delivered within 24 hours.
AI Automation & Runbooks
Repetitive tasks โ reboots, log rotation, certificate renewal, user provisioning โ automated with AI-generated runbooks. Reduces manual touch-points by up to 70% within 90 days.
CCTV & Access Control
Authorised installer and reseller for Hikvision and Dahua โ two of the world's most deployed surveillance platforms. We design, supply, install, and maintain complete physical security ecosystems.
As an authorised partner for both Hikvision and Dahua, we supply genuine products with full manufacturer warranty, certified installation, and regional after-sales support โ eliminating the risk of grey-market hardware.
IP CCTV Systems
From 4-camera SME setups to enterprise campus deployments of 500+ cameras. We specify the right resolution (2MPโ12MP), lens type, IR range, and storage architecture for your environment โ both Hikvision DS-series and Dahua IPC lines.
AI Video Analytics
Move beyond passive recording. Hikvision AcuSense and Dahua WizSense AI deliver perimeter intrusion detection, loitering alerts, face detection, licence-plate recognition (LPR), and people-counting โ with dramatically lower false-positive rates than motion-only systems.
Access Control & Intercom
Door controllers, card readers (RFID/Mifare), biometric terminals, and IP intercom panels from Hikvision and Dahua. Integrated with CCTV for unified video-verified access events and centrally managed from a single dashboard.
NVR / DVR & Storage
Network Video Recorders (NVR) and Digital Video Recorders (DVR) sized to your camera count and retention period (7โ90 days). Rackmount options for data centres, compact units for branch offices. RAID configurations for redundancy.
Cloud & Hybrid VMS
Hikvision HikCentral and Dahua DMSS/DSS platforms enable remote live-view, playback, and alert management from any device. Hybrid cloud models keep footage on-site while streaming event clips to secure cloud storage for off-site backup.
Design, Install & Maintain
Site survey, camera placement planning, cable routing, PoE switch sizing, and commissioning โ all carried out by our certified engineers. Annual maintenance contracts include firmware updates, lens cleaning, and HDD health checks.
Industry's Most Deployed Platforms โ for Good Reason
Hikvision holds the #1 global market share in CCTV. Their AcuSense deep-learning technology reduces false alarms by over 90% compared to PIR-based motion detection. The ColorVu line delivers full-colour night vision without IR washout โ critical for licence-plate and face capture in low-light environments.
Dahua is the #2 global supplier and pioneered WizSense AI analytics โ on-camera edge processing that works even when the NVR is offline. Their SMD (Smart Motion Detection) Plus technology differentiates humans and vehicles from foliage and animals, dramatically cutting after-hours alert fatigue.
Why InfraOne as your installer? Grey-market cameras often lack firmware update eligibility, voiding AI features and leaving security vulnerabilities unpatched. As an authorised partner, every unit we supply is covered by the manufacturer's regional warranty, and we handle all firmware lifecycle management as part of our maintenance contracts.
Google Workspace & Microsoft 365
Authorised reseller and implementation partner for both platforms. We handle licensing, migration, security hardening, and ongoing administration โ so your team gets enterprise collaboration without the IT headache.
Google Workspace
Gmail, Drive, Docs, Meet, Chat, and Vault โ all on Google's infrastructure. We provision domains, configure DLP and data retention policies, integrate with third-party apps via Google Marketplace, and provide ongoing admin support. Pricing from Business Starter to Enterprise Plus.
Microsoft 365
Outlook, Teams, SharePoint, OneDrive, Defender, and Intune โ the full Microsoft stack. We manage tenant configuration, Conditional Access policies, Exchange Online, and hybrid identity (Azure AD Connect for on-premises AD environments).
Email & Data Migration
Zero-downtime migration from legacy Exchange, cPanel, Hostinger, or any IMAP source. Contacts, calendars, and shared drives migrated and verified. Cutover planned for off-peak hours with a rollback window.
Security & Compliance
MFA enforcement, phishing-resistant passkeys, email authentication (SPF/DKIM/DMARC), DLP rules, and audit log configuration. Aligned to PDPA requirements for Thai businesses and ISO 27001 frameworks.
Teams Voice & Google Meet
Replace your PBX with cloud calling. Microsoft Teams Direct Routing or Google Voice for Thailand gives your team local numbers, international dialling, and call recording โ fully managed and billed monthly.
Training & Adoption
End-user onboarding sessions, admin training workshops, and custom playbooks for Thai-language teams. We track adoption metrics post-deployment and run follow-up clinics at 30, 60, and 90 days.
Disaster Recovery
When the unexpected happens โ ransomware, hardware failure, flood, fire โ your business must keep running. We architect and test DR plans that turn worst-case scenarios into recoverable events.
Backup & Replication
Powered by Acronis, Veeam, and cloud-native snapshots (AWS, Azure, GCP). We implement the 3-2-1-1-0 backup rule: three copies, two media types, one off-site, one air-gapped, zero untested restores. Backups verified daily with automated restore checks.
RTO & RPO Engineering
We work backwards from your business requirements: How long can you be offline? How much data can you lose? Then architect the exact combination of replication frequency, failover tier, and standby capacity to meet those targets โ documented in a formal DR Plan.
DR Testing & Tabletop Drills
A DR plan that has never been tested is a liability. We run quarterly failover drills โ live, non-disruptive, and documented. Results feed back into plan improvements. Compliance teams get a signed test report for audit purposes.
Cloud DR & DRaaS
Disaster Recovery as a Service: your production workloads replicate to a standby cloud environment (AWS, Azure, or a Thai local zone). On a declared disaster, failover completes in minutes โ not days. Billed as a monthly subscription with no idle-capacity waste.
Ransomware Recovery
Air-gapped, immutable backups that ransomware cannot reach. Pre-defined recovery playbooks covering isolation, eradication, and restore sequencing. We have successfully recovered clients from ransomware events with zero data loss using Acronis Cyber Protect's AI-driven detection.
BCP & IT Policy Consulting
Business Continuity Planning beyond IT โ we help document manual fallback procedures, communication trees, and supplier dependency maps so your whole organisation knows what to do, not just the IT team.
Hardware Procurement โ ASUS Platinum
As an ASUS Platinum Partner, InfraOne supplies the full enterprise ASUS line at preferential pricing โ servers, networking, workstations, and commercial laptops โ backed by direct manufacturer support escalation and certified installation.
Platinum status is the highest tier in the ASUS commercial channel. It means direct access to ASUS Thailand's enterprise sales team, priority RMA processing, pre-release product briefings, and co-marketing opportunities โ benefits we pass directly to our clients through lower prices and faster service.
ASUS ExpertCenter & Servers
The ExpertCenter line covers SME desktops and all-in-ones designed for commercial environments โ easy serviceability, long lifecycle, and Windows Pro pre-loaded. For server workloads, ASUS RS series rackmount and tower servers offer Intel Xeon and AMD EPYC configurations validated for virtualisation and AI inference.
ASUS ExpertBook & Commercial Laptops
ExpertBook B-series laptops: MIL-STD-810H durability, 1 kg ultralight options, fingerprint + IR camera, and TPM 2.0 for BitLocker. Ideal for executives and field teams who need portability without sacrificing security. Available with Thai keyboard layout and local warranty.
ASUS AiMesh & ZenWiFi Pro Networking
Mesh Wi-Fi 6/6E solutions for offices that need whole-floor wireless coverage without complex controller licensing. ZenWiFi Pro ET12 supports 10 Gbps backhaul and a dedicated IoT/CCTV SSID โ perfect for environments mixing laptops, phones, and surveillance cameras on the same infrastructure.
ProArt Workstations & Displays
ASUS ProArt StudioBook and ProArt Display monitors for creative, engineering, and data-science teams. Factory-calibrated colour accuracy (ฮE < 2), PANTONE Validated, and available with NVIDIA RTX GPUs for AI/ML workloads and 3D rendering.
Hardware as a Service (HaaS)
Zero upfront capex. We procure, configure, and deliver ASUS hardware on a monthly subscription โ you pay per device, per month. Refresh cycles are built in (typically 3โ4 years), and end-of-life units are collected, data-wiped, and recycled responsibly. Ideal for growing teams that need budget predictability.
50+ Vendor Ecosystem
Beyond ASUS, InfraOne procures from Dell, Lenovo, HP, Cisco, Fortinet, Hikvision, Dahua, and 40+ other vendors. Our AI-powered spec-matching tool analyses your workload requirements and recommends the best-value hardware from across the full catalog โ you always get the right tool for the job, not just what we have in stock.
Cybersecurity as a Service
Continuous threat hunting, endpoint protection, and defensive posture management โ powered by AI and delivered as a monthly subscription.
Endpoint Protection (Webroot ยท Kaspersky)
Cloud-managed antivirus and EDR (Endpoint Detection & Response) deployed to every workstation, laptop, and server. Real-time threat intelligence, behavioural analysis, and automated quarantine โ all administered centrally from our SOC.
Firewall & Network Security (Fortinet)
FortiGate Next-Generation Firewalls with IPS, application control, SSL inspection, and web filtering. Managed firewall service includes policy reviews, firmware updates, and 24/7 alert monitoring. SD-WAN integration available for multi-site environments.
Vulnerability Assessment & Pen Testing
Scheduled external and internal vulnerability scans with CVSS-scored reports and remediation priority guidance. Annual penetration testing engagements for organisations requiring ISO 27001, PCI-DSS, or PDPA compliance evidence.
Email Security & Anti-Phishing
SPF, DKIM, DMARC configuration and monitoring. Advanced email filtering with sandboxing for suspicious attachments. Phishing simulation campaigns to train staff โ because the human layer is still the most exploited attack surface.
Identity & Zero Trust (MFA ยท SSO)
MFA rollout across all SaaS applications, conditional access policies enforcing device compliance, and SSO consolidation (Azure AD / Google Identity). Zero Trust Network Access (ZTNA) for remote workers replacing legacy VPN where possible.
Security Awareness Training
Monthly micro-learning modules, quarterly phishing simulations, and annual security culture assessments. PDPA-aligned data handling training for non-technical staff. Delivered in Thai and English.
Network, Cabling & Office Build-Out
From day-zero office IT fit-out to structured cabling and enterprise Wi-Fi design โ we build the physical and digital foundations your business runs on, built to last and scale.
New Office IT Fit-Out
Turn-key IT infrastructure for new offices โ from day-zero design through to a fully operational workspace. We handle internet and WAN provisioning, server room setup, workstation deployment, and voice and video conferencing systems, all coordinated to your move-in date.
Structured Cabling & Data Centre
CAT6A, fibre, and data centre cabling built to TIA-568 standards. Patch panels, rack installation, cable management, and full certification documentation โ designed for long-term reliability and easy future expansion without a full refit.
Wi-Fi Network Design & Installation
Site-surveyed wireless networks with full floor-plan coverage, guest network segmentation, and WPA3 security. RF heatmapping, access point placement, and cloud-managed controllers from Cisco Meraki and Ubiquiti โ with a dedicated IoT/CCTV SSID to keep camera traffic separated.
Network Optimisation & Troubleshooting
Audit, redesign, and optimise existing networks suffering from congestion, poor Wi-Fi coverage, or inter-VLAN routing issues. We trace the root cause, fix it, and document the corrected topology โ so your team knows exactly what's running and why.
Print & Peripheral Management
Managed print services including network printer setup, driver deployment via GPO, print server administration, and toner replenishment contracts. Peripheral lifecycle management โ keyboards, monitors, docking stations, and barcode scanners tracked in our CMDB and replaced proactively.
Office Relocation & Decommission
End-to-end IT support for office moves โ from data migration and server room setup at the new site to secure decommissioning, data sanitisation, and certified disposal of hardware at the old site. We coordinate with your fit-out contractor to ensure zero-downtime cutover.
AI-Powered IT Operations
AI is no longer a pilot project โ it's the competitive gap between companies that operate efficiently and those that don't. InfraOne integrates AI into your infrastructure, IT operations, and business workflows to deliver measurable productivity and cost improvements.
AI Infrastructure Design
From NVIDIA GPU workstations for local inference to cloud GPU instances on AWS, Azure, and GCP โ InfraOne architects the compute infrastructure for your AI workloads. We size hardware to your model requirements, configure CUDA environments, and set up MLflow or similar tools for experiment tracking and model versioning.
AI Solutions โAI-Driven IT Monitoring
Replace reactive IT support with predictive monitoring powered by machine learning. Our AI monitoring stack analyses historical performance data to predict disk failures, network congestion, and server overload 48โ72 hours in advance โ before your team gets an alert. Integrated with our NOC for automated ticket creation and escalation.
Learn More โEnterprise AI Assistant Deployment
Deploy custom AI assistants on your own infrastructure using open-source LLMs (Llama 3, Mistral, Phi-3) or OpenAI/Azure OpenAI API with private data โ without sending sensitive company data to external servers. Use cases: internal IT helpdesk bot, HR policy Q&A, document summarisation, and meeting transcription.
AI Solutions โAI Security Operations
AI-augmented SIEM and SOC capabilities: anomaly detection across network logs, user behaviour analytics (UBA) to flag compromised accounts, and automated threat hunting using machine learning classifiers trained on Thai enterprise threat patterns. Reduces mean-time-to-detect (MTTD) from days to hours.
Cybersecurity Services โAI Video Analytics
Upgrade existing CCTV infrastructure with AI analytics without replacing cameras โ edge AI boxes (NVIDIA Jetson) process video locally for face recognition, licence plate reading, people counting, and perimeter intrusion detection. VMS integration with Milestone, Genetec, Hikvision iVMS, and Dahua DSS for unified alerting.
Security Services โProcess Automation & AI Consulting
Identify and automate repetitive IT and business processes using AI-powered RPA (Robotic Process Automation) and workflow orchestration. InfraOne's AI consulting team maps your highest-value automation opportunities, builds the integrations, and measures the time savings โ typically 15โ40% reduction in manual IT admin hours within 90 days.
Book a Consultation โOne partner for everything IT
From the network cable in the wall to the AI model running on your server โ InfraOne designs, deploys, and manages the complete digital infrastructure stack so you can focus on running your business.
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