DHL or our own messenger
We coordinate the appropriate delivery arrangement, including DHL or our own messenger where agreed. Availability, route, charges and delivery schedule are confirmed for the order.
Know what was sent.
Follow the handover.
For teams sending equipment to offices, users or multiple locations, we coordinate dispatch details and follow up on the delivery record. The delivery method and schedule are agreed for each order.
Delivery arrangements
Choose the handover that fits the order.
Confirm addresses, recipients, site access and any special handling before dispatch.
Packing and transit options
Extra protective packing can be included in the quoted scope. Optional transit insurance is arranged under separate terms, including coverage, exclusions and applicable charges.
A confirmed delivery schedule
Current turnaround is three days and we are aiming for 24 hours with AI assistance. These figures do not promise that every physical delivery arrives within that period; your delivery schedule is confirmed separately.
From dispatch to receipt
Keep people and shipment information connected.
Our team coordinates the records and follows up when a delivery needs attention.
1. Confirm the destination
Check the delivery list, recipient contact, address and site requirements. Confirm any split shipments or special handover instructions.
2. Dispatch and share references
Coordinate the shipment and share the relevant tracking or dispatch reference when available. Updates rely on carrier information and team follow-up.
3. Follow up on receipt
Collect the available delivery confirmation or proof of delivery and follow up on exceptions with the recipient and delivery provider.
Delivery evidence
Agree what your receiving team needs.
Document format and availability depend on the chosen delivery service and agreed scope.
Dispatch information
Receive the agreed batch or shipment reference and destination detail. Serial-number lists can accompany the delivery records when included in the service.
Proof of delivery
We coordinate available carrier or messenger evidence of handover. Tell us in advance if your receiving process needs a particular signature, document or reference.
Human follow-up
Our team shares updates from the available carrier records and follows up on outstanding items. Agree the update frequency and reporting format needed for your programme.
After the handover
A delivery record you can come back to.
Our team has traced delivery details and proof of delivery more than two years after an order. We help customers retrieve local invoices and supporting documents, and contact Apple Support when assistance is needed.
Start with the order reference
Share the purchase or invoice reference, delivery location, approximate date or device serial number. We use the available order history to investigate delivery details and locate supporting records.
Help with local documentation
We help customers retrieve local invoices and delivery documents for their internal purchasing, finance and asset follow-up. Record availability depends on the original order and documents held.
Explore the service details
Plan the work around your order.
See what each service covers, how it works and what to agree in your quotation.
Tell us where the equipment needs to go.
Share the destinations, quantities, requested dates and proof-of-delivery requirements. We will confirm the delivery scope.
Request delivery coordination